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AI-Powered Chatbots & Conversational AI › Intent Recognition

How does Intent Recognition work

Beginner

Answer

The system analyzes the wording of a message and matches it to a known category of user goal, such as asking for help, placing an order, or requesting a refund.
Real-world example A banking chatbot uses intent recognition to understand that a message asking about a lost card is a request to block that card.

Common follow-ups: What is AI-Powered Chatbots & Conversational AI, How is Intent Recognition evaluated in practice, What tools are commonly used for Intent Recognition